Returns and Cancellations Policy

Effective Date: October 18, 2026

1. Introduction

This Returns and Cancellations Policy explains how Housas Clothing handles requests involving order cancellations, returns, exchanges, incorrect items, damaged products, and refunds.

Housas Clothing operates from Montserrado, Paynesville, Thinker Village, Guest Junction, Liberia.

All requests will be assessed according to the circumstances of the order and applicable consumer protection requirements in Liberia.

2. Order Cancellations

Customers who wish to cancel an order should contact Housas Clothing as soon as possible and provide their order details.

Cancellation requests made before an order has been processed or dispatched may be easier to accommodate. However, cancellation may not be possible once an order has been prepared for dispatch or handed over for delivery.

Customers will be informed whether a cancellation can be accepted and whether a refund or another resolution applies.

Nothing in this section removes any cancellation rights provided by applicable law.

3. Returns and Exchanges

Customers who wish to return or exchange a product should contact Housas Clothing before returning or bringing the item to the store.

The customer should provide the order details, explain the reason for the request, and submit photographs where these help demonstrate the issue.

Each request will be reviewed, and the store will communicate the available options based on the circumstances, product condition, and applicable legal requirements.

Where appropriate, a resolution may include an exchange, replacement, refund, or another agreed arrangement.

4. Incorrect, Damaged, or Defective Products

If a customer receives an incorrect item or a product that appears damaged or defective, they should contact Housas Clothing as soon as reasonably possible after receiving the order.

Customers should provide the order reference, a description of the problem, and supporting photographs where available.

Housas Clothing will review the information and communicate an appropriate resolution in accordance with applicable law.

Customers’ legal rights relating to faulty, defective, or incorrectly supplied goods are not affected by this policy.

5. Product Condition

For voluntary returns or exchanges unrelated to a product defect or store error, the condition of the product may be considered when assessing the request.

Customers should retain the product, labels, packaging, and proof of purchase until the request has been reviewed.

Products that have been worn, washed, altered, or damaged after delivery may not qualify for a voluntary return or exchange, except where applicable law provides otherwise or the issue concerns a defect or incorrect supply.

6. Refunds

Where a refund is approved, Housas Clothing will communicate the applicable refund arrangement and expected processing timeframe.

Refunds will generally be made through the original payment method where reasonably possible. If that method is unavailable or unsuitable, an alternative arrangement may be agreed with the customer, subject to applicable requirements.

The time required for funds to appear may depend on the payment provider or financial institution involved.

7. Delivery Charges

The treatment of delivery charges will depend on the reason for the return or cancellation, the circumstances of the order, and applicable law.

Where a product issue or order error is attributable to the store, the resolution will respect the customer’s applicable legal rights.

Any delivery costs associated with an optional return or exchange will be communicated to the customer before the arrangement is finalized.

8. Exchanges and Product Availability

Exchanges depend on the availability of the requested size, colour, or replacement product.

If the requested item is unavailable, Housas Clothing will discuss possible alternatives with the customer. Any alternative arrangement will be subject to the customer’s agreement and applicable law.

9. How to Request a Return or Cancellation

To request a return, exchange, refund, or cancellation:

1. Contact Housas Clothing using the telephone number or email address listed below.
2. Provide your order details and explain the reason for your request.
3. Include photographs or supporting information where relevant.
4. Wait for confirmation and instructions before returning or handing over the product.

Customers should not assume that a return, exchange, refund, or cancellation has been approved until the store has responded.

10. Consumer Rights

Nothing in this policy is intended to remove or restrict consumer rights that cannot lawfully be excluded under applicable Liberian law.

Where a legal requirement conflicts with a provision of this policy, the applicable legal requirement will take precedence.

11. Policy Updates

Housas Clothing may update this policy to reflect changes in its operations or applicable legal requirements.

The latest version will be published on this page, with an updated effective date where appropriate.

12. Contact Information

For questions about returns, exchanges, refunds, or cancellations, contact:

Business name: Housas Clothing

Address: Montserrado, Paynesville, Thinker Village, Guest Junction, Liberia

Phone: 0889233394

Email: houwave@housasclothing.com